I've entered a wrong shipping address! Can I change it?
It happens! Just email us as soon as possible, and we will make amendments. However, we can't change it if is already processed to be shipped or has been shipped out. We suggest you make arrangements with your local Post Office to redirect the item to you if possible.
I have multiple orders. Why did I only receive one?
When a customer purchases multiple items, we sometimes use different distribution channels to fulfill the order. Because of this, your items will be shipped separately. No worries! Other items may be on their way. We suggest you contact us for an update.
I ordered an item but haven’t received a confirmation email.
There are many online email providers whose SPAM filter are pretty high. Please check your SPAM folder to see if your confirmation ended up in there. Or you may send us an email. The message may not went through successfully.
Why do you need my phone number?
Your phone number will be the reference of the courier in case your item will experience issues during shipping. We just want to make sure your item will be delivered safely.
When I enter my tracking number, it says “tracking number doesn’t exist”?
It usually takes 5-10 days to start track your order because of the processing and internal delivery in the supplier's country. When that happens, just shoot us a message and we will try our best to give you an update on our end
My order still hasn’t arrived after 4 weeks. What the hold up?
Uncertainties sometimes happen during shipping which we cannot control. If this happens, we will appreciate if you will contact us first and we will try our best to resolve concerns.
If you have any additional concerns, feel free to contact us at 24/7 live chat or email us at firstname.lastname@example.org and we will be happy to be of service!