Krosiny is committed to giving you the best quality products possible. If in any case, you want to return an item, kindly send a request within 5 days (based on the exact time of delivery) at email@example.com and our Customer Support will send you instructions for return. Please include in your message the reason for return such as:
- Damaged upon arrival
- Sizing issue: Item too big
- Sizing issue: Item too small
- Unsatisfied with the quality
- Wrong item sent
- Wrong item ordered
- Product does not match the photos
- Description incorrect/misleading
Some return reasons will require a photo submission, please submit clear photos showing the issue.
Krosiny will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. This is because our products sell fast and we cannot guarantee the availability of the products once we receive the items to be exchanged.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.
Please allow Krosiny 5 -8 business days from the day we receive the returned package to process. We will email you after the return has been processed to confirm what has been done.