I have ordered a couple of things from Krosiny. One was a purse, which I love, and will probably order more of their purses. The second thing I ordered was a watch, which I did not love so much. Nothing was wrong with it, just when I got it, it wasn't quite what I was looking for. So I emailed Krosiny customer service and asked what I needed to do to return it. They answered the next day, told me that I would immediately receive a refund, and that I did not have to return the watch, just to keep it as their gift and perhaps someone else could use it. What company ever does that??? What a great company to do business with! My refund was processed the same day. I will definitely be ordering from them again. They deliver what you ordered quickly and respond immediately if there is a problem. Can't ask for more than that. I would highly recommend this company. - Kathy Leslie

I cannot describe how helpful and in close contact Krosiny Customer Service has been in helping with a gift order. It arrived perfectly, and it is even more beautiful than we imagined. So lovely, in fact, that I ordered another one for myself. I cannot recommend this company highly enough. There were there, with me, every step of the way. You cannot go wrong with Krosiny and the service they provide. Perfect, excellent, in every way!! - Abigail Jardine

This was my first time ordering from this company. I ordered 3 purses for gifts.

I received 3 purses. I didnt open them because they were packaged so nice.

Then, I got an email that one of my purses was being shipped later. I was confused. I already had 3 purses. So, I opened up the small one and it was black. I didnt order a black purse. "I got someone else's order" I thought. I contacted customer service and was informed that it was their gift to me for being a loyal customer. I was floored.

Wow!!!

I will definitely be ordering from this company again for Christmas gifts. - Jolyn Hann